• How long does delivery take?

Standard Delivery takes 2–4 business days within the UK.

• Do you ship internationally?

Not yet but we're working on it!

• Can I track my order?

Yes, tracking details will be sent to you by email once your order has been dispatched.

• What should I do if my parcel hasn’t arrived?

If your order hasn’t arrived within the expected timeframe, please email us at hello@shoparzoo.co.uk with your order number. We’ll look into it right away and do our best to help.

• Are your pieces real gold?

Every Arzoo piece is crafted with 18k gold plating over high-quality materials for lasting shine and durability.

• How should I care for my Arzoo pieces?

Each order includes a care card with simple tips to help you keep your jewellery looking beautiful.

• Will the engraving fade or tarnish?

We use high-precision laser engraving, designed to be fade-resistant with proper care.

• Is Arzoo jewellery gift-ready?

Yes, every order is beautifully gift-wrapped and arrives without pricing details, so it is ready to be given straight away.

• Can I return or exchange an item?

Due to the personalized nature of our pieces we’re unable to accept returns or exchanges unless the item is faulty.

• What if my item arrives damaged or faulty?

If something isn’t right, please email us at hello@shoparzoo.co.uk within 48 hours of delivery. Include your order number and photos of the issue — we’ll make it right.

Still have a question? contact us at hello@shoparzoo.co.uk and we'll respond as soon as possible.